PadelSwap OÜ User Agreement Terms

Viimati uuendatud: 2026-09-07

Language notice: This translation is provided solely for convenience. In the event of any discrepancy, the Estonian-language (ET) version shall prevail.

Last updated: 2 July 2026 (clarified — definitions of roles, scope of Buyer Protection, prohibition of off-Platform transactions, obligation to provide evidence, grounds for account closure, use of API keys)

1. About PadelSwap

1.1. The Padelswap.ee website and the PadelSwap mobile application constitute a virtual buying and selling platform (hereinafter the Platform, PadelSwap or we/us) specialising in facilitating the sale of used and new padel equipment between registered users (hereinafter a User).

1.2. The Platform is operated by PadelSwap OÜ, registry code 17490706, address Meresihi tee 35, Kelvingi village, 74018 Viimsi municipality, Harju county, Estonia, email address support@padelswap.ee.

1.3. By registering as a User of the Platform, the User confirms that they have read and agree to the User Agreement terms (hereinafter the Terms) and undertake to comply with them.

1.4. The following definitions apply in these Terms: “User” means any person who visits or uses the Platform; “Seller” means a User who publishes a listing or sells goods through the Platform; “Buyer” means a User who makes an offer or purchases goods through the Platform; “Trader” means a Seller acting for purposes relating to their economic or professional activity.

1.5. The primary purpose of the Platform is to enable padel players to buy and sell padel equipment — including rackets (palas), padel shoes, clothing, bags, balls and other accessories.

2. User account

2.1. To use the Platform, a User must create a user account using an email address, Google, Facebook or Apple ID account.

2.2. When creating a user account, the User confirms that they are at least 18 years of age (or have obtained parental consent), have read the Terms and will keep their login credentials confidential.

2.3. The User is responsible for all activities carried out through their account. Any suspected misuse of a user account must be reported to PadelSwap at support@padelswap.ee.

2.4. A User may use only their own registered account on the Platform. Creating multiple accounts under the same identity is prohibited.

2.5. PadelSwap reserves the right to close a user account if it was created fraudulently or in breach of the Terms.

2.6. A User may create personal API keys (tokens) for programmatic access to the Platform, including access by artificial intelligence agents. The User is fully responsible for each key they create and for all activity performed using it, including where the User has shared the key with a third-party service or application. PadelSwap shall not be liable for any loss resulting from misuse or leakage of a key created by the User or from the actions of a third party. The User may revoke a key immediately at any time from their profile; PadelSwap may restrict or revoke a key in the event of misuse, a security risk or a breach of the Terms. Final confirmation of payment always takes place in the User’s web browser — an API key cannot be used to make a payment.

3. Platform services

3.1. The Platform enables a User to sell padel equipment, browse and purchase goods offered by other Users, and view expert reviews of padel rackets from the public database of the external partner Padelful (padelful.com).

3.2. A Seller may be a Trader (acting for purposes relating to their economic or professional activity — for example, a padel club, padel shop or coach) or a private individual (not acting in the course of economic activity). Consumer protection rights (including the 14-day right of withdrawal) apply only to purchases made by a consumer from a Trader.

3.3. The Seller must provide PadelSwap and the Buyer with accurate information as to whether the Seller acts as a private individual or as a Trader. Where the Seller acts in the course of an economic or professional activity, the Seller is responsible for ensuring the consumer’s statutory rights, including the 14-day right of withdrawal, and for resolving complaints.

3.4. Padelful reviews and data are provided for information only and do not replace the Buyer’s own assessment of the suitability of a particular racket.

3.5. Payments are processed through Stripe Payments Europe, Limited (Ireland). PadelSwap does not receive, hold or disburse funds in its own account. The Buyer’s payment is transferred directly to an account managed by Stripe, where it is held until the transaction is confirmed; following confirmation, Stripe releases the funds to the Seller’s Stripe Connect account, which the Seller registers in their own name. PadelSwap is a Stripe customer and Platform operator, not a licensed payment service provider within the meaning applied by the Estonian Financial Supervision Authority.

3.6. Transactions may be conducted only in euros (€).

3.7. PadelSwap uses artificial-intelligence (AI) based tools — for example automatic translation of listings, racket image recognition, and assistance in creating marketing content. Automatically translated content is marked accordingly on the platform ("Automatically translated") and the User can always view the original text; AI-generated or translated content may contain inaccuracies, so in case of doubt the User should rely on the original information provided by the Seller. PadelSwap does not use AI to make automated legally binding decisions about users.

4. Purchase and sale process

4.1. The Buyer makes payment using the Platform’s payment method (Stripe). The purchase price is held in an account managed by Stripe until the Buyer confirms receipt of the goods or the automatic confirmation period specified in clause 4.3 expires.

4.2. The Seller sends the item to the Buyer using a delivery method offered on the Platform and confirms dispatch by clicking the “Item dispatched” button. Where an integrated parcel-locker service is used, dispatch is confirmed automatically. The carriers integrated with the Platform are listed in the Privacy Policy.

4.3. The Buyer confirms receipt of the goods by clicking the “Item received” button within 48 hours of receiving them. If the Buyer neither confirms receipt nor submits a complaint within 48 hours, the transaction is deemed confirmed by the Buyer and PadelSwap may initiate the release of the purchase amount to the Seller in Stripe.

4.4. Following confirmation, PadelSwap initiates the payout in Stripe to the Seller’s Stripe Connect account. The funds are then transferred to the Seller’s registered European bank account within 1–3 business days in accordance with the Seller’s Stripe Connect settings.

4.5. The Seller’s bank details must relate to a recognised European bank account (IBAN). The Seller is responsible for the accuracy of the details. By opening a Stripe Connect account, the Seller separately agrees to Stripe’s terms of service and complies with Stripe’s KYC (Know Your Customer) requirements.

4.6. If the Seller does not hand over or dispatch the goods within 5 calendar days after the Buyer’s payment is confirmed, the Buyer may cancel the order unless the parties have agreed otherwise through the Platform. If the Seller fails to respond to PadelSwap’s enquiry within 48 hours or fails to prove that the goods were handed over or dispatched, PadelSwap may cancel the order and initiate a refund in favour of the Buyer.

4.7. Once the order has been confirmed and paid for, the Buyer may not unilaterally cancel the order or withdraw from the sales contract, unless such a right arises under these Terms or applicable law. Failure to collect the goods from a parcel locker or otherwise avoiding acceptance of the goods does not, in itself, give the Buyer the right to cancel the order or withdraw from the sales contract.

This clause does not limit the Buyer’s rights under clauses 9.1–9.3 where the goods do not conform to the listing, or the statutory right of withdrawal under clause 9.4 where the conditions for exercising that right are met.

4.8. The storage period for goods delivered to a parcel locker is determined by the carrier in accordance with its terms and is notified to the Buyer. The Buyer must collect the goods from the parcel locker no later than the end of the storage period notified by the carrier.

If the Buyer fails to collect the goods within the storage period and the carrier consequently returns the goods to the Seller, the sales contract shall be deemed terminated and PadelSwap shall close the order after the carrier’s tracking data or other reliable information confirms that the goods have been returned to the Seller.

PadelSwap calculates the refund due to the Buyer by deducting the following from the total amount paid by the Buyer for the order:

1. the amount paid for delivery of the goods to the Buyer;
2. the fee for returning the goods to the Seller, equal to the amount paid by the Buyer for delivery of the goods to the Buyer; and
3. the Buyer Protection service fee specified in clause 5.3, which is non-refundable because PadelSwap processed the payment associated with the order and activated Buyer Protection for the order.

The refund amount may not be less than zero. If the deductions equal or exceed the total amount paid, no refund will be made, but the Buyer will not be required to pay any shortfall under this clause. PadelSwap shall provide the Buyer with a refund calculation and make the refund within 14 days after the return of the goods to the Seller has been confirmed.

The deductions referred to in this clause shall not be made to the extent that the failure to collect the goods or the incurrence of the relevant cost was caused by a breach by the Seller, the carrier or PadelSwap. The Buyer must notify PadelSwap of such circumstances at the earliest opportunity.

If the Buyer exercises the statutory right of withdrawal set out in clause 9.4, the refund and the bearing of costs shall be governed by clause 9.4 and mandatory provisions of law. This clause does not limit the rights set out in clauses 9.1–9.4 or any other statutory rights.

5. Buyer Protection and service fees

5.1. Buyer Protection is a service offered by PadelSwap to the Buyer with the aim of enabling secure payment processing, providing a 48-hour complaint window and providing assistance from PadelSwap if the goods do not arrive, differ materially from the listing or the transaction cannot be completed in the ordinary manner.

5.2. Opening an online shop and creating a product on the Platform are free of charge for the Seller. A service fee applies only when a transaction is carried out.

5.3. Buyer service fee (Buyer Protection): 5% of the listing price + a fixed fee of €0.70. The fee is applied automatically in the purchase flow and displayed to the Buyer before payment is confirmed. The Buyer pays the listing price plus the Buyer Protection fee.

5.4. Seller service fee: 0%. PadelSwap does not charge the Seller a Platform service fee. The amount paid out to the Seller is equal to the listing price, unless the terms of a third-party payment service impose a separate fee or withholding on the Seller.

5.4.1. Payout timing. PadelSwap releases the funds to Stripe after the Buyer’s dispute window closes (48 hours after receipt). Stripe then applies its own payout schedule — the funds reach the Seller’s bank account according to the schedule set by Stripe. For new Seller accounts, Stripe may hold the first payout for up to 7–14 days (its risk-review period); after a few successful transactions, the waiting period usually decreases to 2 days. PadelSwap does not control Stripe’s waiting period but confirms to the Seller that, on PadelSwap’s side, the funds are released immediately after the dispute window closes.

5.5. If an order is cancelled because the Seller failed to dispatch the goods or pursuant to clause 9 (return of goods), the full purchase amount, including the Buyer’s service fee, shall be refunded to the Buyer.

5.6. PadelSwap may change the amount of the service fees in accordance with clause 11 (Amendment of the Terms).

6. User obligations

6.1. The Seller must provide accurate, truthful and non-misleading information about the item offered in the listing. Providing incorrect or misleading information about goods is prohibited, including, without limitation, information concerning the title, model, model year, condition, photographs or price. If a listing is incorrect, misleading or contrary to the Terms, PadelSwap may remove it, issue a warning to the Seller and, in the event of repeated breaches, close the Seller’s user account.

6.2. The User must:

• 6.2.1. use photographs taken by the User of the actual item (not manufacturers’ catalogue images or AI-generated images);
• 6.2.2. for padel rackets, include at least photographs of the front, back, frame edge (to identify dents) and wrist strap;
• 6.2.3. honestly describe signs of use, defects and shortcomings — particularly for rackets, disclose any dents, the condition of the core and surface wear;
• 6.2.4. complete all mandatory fields (category, brand, model, model year, condition and price; for rackets, also shape and weight; for clothing, gender and size; for shoes, EU size and gender);
• 6.2.5. package the goods securely — rackets in protective film or rigid foil packaging and shoes in their original box (if available).

6.3. The User may not publish in a listing or in messages any information unrelated to the goods being sold, including advertisements, spam content, misleading statements or links leading outside the Platform where their purpose is to divert the transaction or payment away from PadelSwap.

6.4. The User may not use the Platform to divert transactions, payments or communications away from PadelSwap where the subject matter of the transaction was found, or the agreement was reached, through the Platform. PadelSwap is not responsible for payments, handovers or agreements made outside the Platform, and Buyer Protection does not apply to such transactions.

6.5. The Buyer may not submit unfounded, malicious or knowingly false complaints. If PadelSwap has reason to believe that the Buyer is abusing Buyer Protection, PadelSwap may restrict the Buyer’s right to use the Platform, refuse to uphold the complaint or close the Buyer’s account.

6.6. The User must not behave in a threatening, harassing, abusive or discriminatory manner, disclose personal data or violate the privacy of other Users.

6.7. The User confirms that they are responsible for declaring and paying taxes relating to the transaction (value added tax, income tax).

6.8. The Seller must accept the return of goods where the Buyer wishes to return them within 48 hours on the ground that the goods differ materially from the description in the sales listing.

7. Prohibited items

7.1. PadelSwap is a Platform specialising in padel equipment. Only padel equipment and items directly related to it may be sold on the Platform.

7.2. The following items may not be sold on the Platform:

• 7.2.1. counterfeit branded goods and imitation products (including “replicas” and “inspired” rackets);
• 7.2.2. used padel balls and opened ball cans — only sealed (unopened) ball cans are permitted;
• 7.2.3. used padel shoes — shoes are permitted only in “new” (in original packaging) or “like new” condition (used for 1–2 matches);
• 7.2.4. rackets with structural damage (frame cracks, core separation) that may cause injury during play;
• 7.2.5. general sportswear not intended for playing padel or tennis;
• 7.2.6. samples, testers and promotional products not intended for retail sale;
• 7.2.7. medicinal products, food supplements, protein powders, energy drinks and medical devices;
• 7.2.8. tobacco and nicotine products, narcotic drugs, firearms and dangerous knives;
• 7.2.9. stolen products;
• 7.2.10. products that promote violence, hate speech, extremism or other harmful activities;
• 7.2.11. products otherwise prohibited by law.

7.3. PadelSwap reserves the right to remove Prohibited Items from the Platform, suspend the Seller’s account and, where necessary, transmit information to the competent authorities or the lawful owner of the relevant intellectual property rights.

8. Disclaimer

8.1. PadelSwap is neither the owner nor the Seller of items sold on the Platform. Sales contracts are concluded between Users without PadelSwap acting as their representative. Users are responsible for performing their sales contracts.

8.2. PadelSwap does not inspect or guarantee the quality or suitability of goods sold or their conformity with the Seller’s description.

8.3. PadelSwap is not liable for damage resulting from inadequate packaging or occurring during transport. All complaints relating to shipments must be submitted directly to the transport service provider.

8.4. PadelSwap is not responsible for the content of reviews, ratings or recommendations displayed from Padelful’s public database or for their accuracy. Padelful data are referenced as information materials.

9. Return of goods and complaints

9.1. If the goods differ materially from the description or product photograph in the sales listing, the Buyer may return them to the Seller within 48 hours of receiving the goods.

9.2. When submitting a complaint, the Buyer must provide sufficient photographs, videos or other evidence demonstrating the alleged defect, discrepancy from the listing or other basis for the complaint. PadelSwap may require the Seller to provide additional evidence, including photographs of the goods before dispatch, photographs of the packaging, a dispatch receipt or other delivery information.

9.3. Return process:

• 9.3.1. The Buyer sends the Seller a message through the Platform expressing the wish to return the goods within 48 hours.
• 9.3.2. The right of return expires if the Buyer has confirmed satisfaction with the goods on the Platform or more than 48 hours have elapsed since receipt.
• 9.3.3. The Buyer must return the goods, in the same condition in which they were received, within 72 hours using the same delivery method (unless otherwise agreed).
• 9.3.4. Return shipping costs are generally paid by the Buyer, unless the reason for the return is incorrect or misleading information provided by the Seller, the sale of a Prohibited Item or another material breach attributable to the Seller; in such a case, the Seller shall bear the return shipping costs unless PadelSwap decides otherwise in view of the circumstances.
• 9.3.5. The Seller confirms receipt of the returned goods within 48 hours by clicking the “Cancel” button. PadelSwap then initiates a refund in favour of the Buyer in Stripe.

9.4. Where a Buyer who is a consumer purchases from a Seller who is a Trader, the statutory 14-day right of withdrawal additionally applies in accordance with võlaõigusseaduse § 56 (the Estonian Law of Obligations Act).

9.5. If irresolvable disagreements arise between the Buyer and the Seller, PadelSwap may assist in resolving them. A complaint may be submitted within 21 days after the purchase order is placed by emailing support@padelswap.ee.

9.6. Both parties must respond to PadelSwap’s enquiries within 48 hours. If one party fails to cooperate, PadelSwap may decide in favour of the other party.

9.7. When resolving a dispute, PadelSwap may make a decision on the basis of the information and evidence available, including a decision to release the purchase amount to the Seller, issue a refund to the Buyer or cancel the transaction. PadelSwap’s decision does not limit a party’s right to apply to a competent dispute resolution body or court.

9.8. If no agreement is reached, a User who has purchased from a Trader may apply to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, avaldus@komisjon.ee, https://ttja.ee/tarbijavaidluste-komisjon). In the case of a Seller who is a private individual, the matter may be brought before a court.

10. DAC7 tax information reporting

10.1. Pursuant to Council Directive (EU) 2021/514 (DAC7), PadelSwap is required to collect and report to the Estonian Tax and Customs Board information concerning Sellers who, in a single calendar year, have completed more than 30 sales transactions or received total income exceeding €2,000 through the Platform.

10.2. Such Sellers must provide PadelSwap with the following information: full name, address, date of birth, personal identification code (for a private individual) or registry code (for a legal person), and tax identification number.

10.3. If the information is not provided within the period specified by PadelSwap, PadelSwap may block payouts from the Seller’s account until the information has been provided.

11. Amendment of the Terms and termination of the User Agreement

11.1. PadelSwap may amend the Terms unilaterally. The User will be notified of amendments by a notice published on the Platform or by email, and the amendments shall enter into force upon publication.

11.2. Continued use of the Platform after amendments enter into force is deemed to constitute the User’s acceptance of the amendments.

11.3. The User may delete their account through their profile or by sending a request to support@padelswap.ee. An account may be deleted only if the User has no pending orders and the Stripe Connect balance is €0.

11.4. PadelSwap may restrict, suspend or close a User’s account if the User breaches the Terms, provides incorrect or misleading information, sells prohibited items, abuses Buyer Protection, behaves in a manner harmful to other Users, or if their activities may harm the rights or legitimate interests of the Platform, other Users or PadelSwap. Taking into account the severity, recurrence and impact of the breach, PadelSwap may issue a warning, remove a listing, restrict account functions or close the account.

12. Intellectual property

12.1. The Platform’s design, content, software, logos, trademarks and other intellectual property belong to PadelSwap or its licensors and are protected by copyright and trademark laws.

12.2. The User retains the rights to content they upload to the Platform (images, descriptions) but grants PadelSwap a royalty-free, worldwide licence to use that content for providing the service and for marketing and advertising the Platform.

12.3. Racket reviews, ratings and data originating from Padelful belong to Padelful. PadelSwap displays referenced data from Padelful’s public database in accordance with Padelful’s public terms of use — the data presented on the Platform are referenced as information material, and the User may not download or redistribute them outside the Platform without Padelful’s own consent.

13. Removal of illegal content

13.1. Pursuant to Regulation (EU) 2021/784, the dissemination of terrorist content on the Platform is prohibited. PadelSwap shall remove identified terrorist content immediately after it is identified or after receiving a removal order from a competent authority, seeking to respond within 1 hour during business hours and as soon as possible outside business hours in accordance with Article 3 of the Regulation. The designated point of contact for receiving removal orders is support@padelswap.ee.

13.2. The User may challenge a removal decision by emailing support@padelswap.ee. We will respond within two weeks.

13.3. Pursuant to Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act — DSA), the removal of other illegal content (counterfeits, copyright infringements, hate speech) may be requested at the same address. We will respond within 7 days.

14. Final provisions

14.1. Legal relationships arising from the use of the Platform are governed by the laws of the Republic of Estonia.

14.2. The parties shall attempt to resolve disputes through negotiation. If no agreement is reached, the dispute shall be resolved by Harju County Court.

14.3. All notices between the User and PadelSwap OÜ shall be exchanged electronically at support@padelswap.ee.

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